How it works

A Clear Move-In Preparation Process

From your first request to home entry, each step is confirmed around access, responsibilities and realistic third-party dependencies.

Five steps

Move-in preparation follows a clear sequence.

01

Tell us about the home and your move

Share the essential facts about the home, access and timing.

More details

Share the apartment status, Lisbon address or area, access contact, target arrival date and practical work you need. You do not need to send identity, banking or lease documents through the website form.

02

Receive a written scope

Clarify in writing which tasks can be coordinated locally.

More details

We separate confirmed tasks from provider-dependent work, identify customer actions and set out the expected sequence. The scope explains limitations before any local coordination begins.

03

Confirm access and authorisations

Confirm key, visit and appointment permission with authorised contacts.

More details

Key collection, visits, cleaning, deliveries and provider appointments depend on permission from the relevant authorised contact. Customer signatures, codes and direct confirmations remain with the customer when required.

04

Local coordination begins

Follow agreed tasks in sequence with clear local updates.

More details

The agreed tasks are scheduled in a practical order. Updates document visible progress, completed work and questions that need your decision. Provider and courier timing remains outside our control.

05

Review the final status and arrive

See what is complete or pending, then focus on your arrival.

More details

Before arrival, you receive a concise status showing what is complete, what is pending with a third party and what action remains for you. Arrival support can then connect the meeting, keys and brief home orientation.

Ready when you are.

Already found your Lisbon home?

Plan my move-in