From your first request to home entry, each step is confirmed around access, responsibilities and realistic third-party dependencies.
Five steps
Move-in preparation follows a clear sequence.
01
Tell us about the home and your move
Share the essential facts about the home, access and timing.
More details
Share the apartment status, Lisbon address or area, access contact, target arrival date and practical work you need. You do not need to send identity, banking or lease documents through the website form.
02
Receive a written scope
Clarify in writing which tasks can be coordinated locally.
More details
We separate confirmed tasks from provider-dependent work, identify customer actions and set out the expected sequence. The scope explains limitations before any local coordination begins.
03
Confirm access and authorisations
Confirm key, visit and appointment permission with authorised contacts.
More details
Key collection, visits, cleaning, deliveries and provider appointments depend on permission from the relevant authorised contact. Customer signatures, codes and direct confirmations remain with the customer when required.
04
Local coordination begins
Follow agreed tasks in sequence with clear local updates.
More details
The agreed tasks are scheduled in a practical order. Updates document visible progress, completed work and questions that need your decision. Provider and courier timing remains outside our control.
05
Review the final status and arrive
See what is complete or pending, then focus on your arrival.
More details
Before arrival, you receive a concise status showing what is complete, what is pending with a third party and what action remains for you. Arrival support can then connect the meeting, keys and brief home orientation.