Who this service is for
This service is for clients with a confirmed Lisbon home who cannot collect keys in person. It is especially helpful when cleaning, groceries or a delivery must happen before arrival, because every later appointment depends on secure and properly authorised access.
We work with the landlord, agent, building manager or other contact you identify as authorised. The handover must be agreed by the relevant parties; we do not determine who has legal authority or intervene in a tenancy disagreement.
What we coordinate
We coordinate the appointment, collect the agreed keys and record the handover. A key count, time and collection confirmation create a practical trace of what was received. Once access is established, preparation can include standard cleaning coordination, basic grocery placement and presence for an agreed delivery window.
The preparation sequence is confirmed in writing. This helps avoid cleaners arriving without keys or goods being delivered before the home is ready to receive them.
- Authorised-contact appointment
- Recorded key count and handover
- Access coordination for agreed work
- Photo-confirmed preparation updates
How the process works
You provide the authorised contact, property address and any written access instructions. We confirm the meeting and what may be collected. After handover, keys are handled only for the agreed preparation tasks. We document completion and arrange the final key handover or arrival-day access described in the written scope.
What to prepare before you request this service
Confirm the full name and contact details of the person releasing the keys, the agreed meeting place and the number of sets expected. If the building uses entry cards, garage controls or mailbox keys, include those items in the handover list. Written permission should be arranged by the relevant parties before the appointment.
Decide in advance which preparation tasks may use the keys and when the final handover should occur. A clear custody plan reduces unnecessary transfers and keeps cleaners, deliveries and arrival support aligned with the access you authorised.
Limitations and important boundaries
Long-term key storage, emergency locksmith work and legal disputes about access are outside the standard service. Cleaning covers agreed standard preparation; heavy soiling, mould, construction residue, assembly, lifting and specialist work require separate arrangements. Products and third-party delivery charges remain separate.
Ready Home Lisbon does not provide real estate, visa, legal, tax, NIF or bank account consulting or application handling. Our services are limited to pre-arrival home preparation and local coordination.
Related services
Key collection often connects directly with cleaning, groceries, deliveries and arrival-day orientation.
Related guides
These resources explain what information to prepare before another person receives access on your behalf.