Who this service is for
This service supports clients who already have a Lisbon address and need practical help coordinating electricity, water, gas, telephone, internet or a delivery appointment. It is useful when providers require local access, a scheduled visit or a clear document checklist before they can process a request.
Requirements vary by provider, property and customer profile. We organise the information available, identify missing items and coordinate the steps we are authorised to handle. You remain the account holder and may need to sign digitally, confirm an SMS code or speak directly with the provider.
What we coordinate
For utilities, coordination can include a document pre-check, application preparation, provider communication, appointment scheduling and follow-up. For deliveries, it can include access confirmation, presence during one agreed window, a visible-condition check and a delivery photo or update.
We keep utility and delivery work separate from third-party charges. Provider deposits, bills, devices, connection charges, goods, courier services and specialist installation remain payable to the relevant third party.
- Document and dependency checklist
- Application and appointment coordination
- Access during an agreed delivery window
- Status updates and visible delivery record
How the process works
You share the address, services needed, target dates and documents you are comfortable providing through the agreed secure process. We identify provider dependencies and request your approval where direct customer action is required. Appointments are coordinated around property access, and progress is reported without presenting an estimated date as a guarantee.
What to prepare before you request this service
Prepare provider references, order confirmations, available time windows and the name that should appear on each account. Check whether the provider requires the customer to approve terms, answer a verification call or be present. Those requirements determine what can be coordinated locally and what still needs your direct action.
For deliveries, record item dimensions, access restrictions, floor and lift details where known. Confirm separately whether carrying, installation, packaging removal or assembly is included by the supplier, because attendance at the home does not automatically include those services.
Limitations and important boundaries
Provider approval, activation and installation dates cannot be guaranteed. We cannot change a provider's eligibility rules, document requests or appointment capacity. Technical installation, equipment performance, assembly, heavy lifting and disposal are outside standard delivery attendance.
Ready Home Lisbon does not provide real estate, visa, legal, tax, NIF or bank account consulting or application handling. Our services are limited to pre-arrival home preparation and local coordination.
Related services
Utility and delivery coordination can be requested alone or as part of broader pre-arrival preparation.
Related guides
Read these guides before collecting documents or choosing the order of appointments.